Support & FAQ

For Engagement Rings: You will receive your purchase, 15 working days after your order has been placed. Public holidays extend the delivery time and lead to a postponement of delivery by two working days following the holiday.

Wedding Bands: You will receive your purchase, 12 working days after your order has been placed. Public holidays extend the delivery time and lead to a postponement of delivery by two working days following the holiday.

Our team will contact you by e-mail to coordinate the delivery.

All international orders (including Germany and Switzerland) are shipped with FedEx or UPS. After posting, the shipments are delivered within 1 to 2 days.

All shipments within Austria are sent with Post Express (formerly EMS). After posting, the Post Express shipments are delivered the next day until 13:00.

You will receive a tracking number by e-mail once your parcel has been shipped.

Yes. Both your delivery address and your billing address can be entered during checkout.

Yes. Insurance costs are included in the price. My Diamond Ring always insures and registers all shipped items for their full value during transit.

Yes. My Diamond Ring covers all shipping costs within Europe from our Atelier to your desired address.

In case of returns, resizings, exchanges, repairs, or other, please refer to the sections below.

If you are not satisfied with your purchase, you may return it within 30 days of receiving your purchase. To qualify for a return, your item must be sent back in its original unworn condition and original packaging. The purchase price will be refunded in full. The costs for return shipping are to be covered by the customer.

Please note that rings you have customised or rings with exclusive designs are excluded from our 30-day return policy.

No. The costs for the return shipping are to be covered by the customer. But we will cover the insurance for the package as long as you follow the shipping procedure mentioned above.

As part of the My Diamond Ring Guarantee, we offer one free ring size change on all of our engagement rings and wedding bands.

Please note that with rings with a pavé style ring band, we offer a ring size change of up to 3 ring sizes. In case you're not sure about the ring size, visit our Ring size help page or contact us at office@mydiamondring.com. Our team can help you find out the right ring size.

As part of the My Diamond Ring Guarantee, we offer one free engraving on all of our engagement rings and wedding bands. Engravings can be a combination of any letter or number up to 20 characters in length and are available in block letters or cursive.

Yes. The “Free resizing & Engraving” guarantee applies to both engagement rings and wedding bands.

To get your ring resized and/or engraved, please proceed with the following steps:

1. Contact us at office@mydiamondring.com to notify us about the ring size change and/or engraving,
2. We will send you an address for the shipment.
3. Please make sure to package the ring securely to avoid any damage during shipment. You are more than welcome to send the ring in its small velvet box only, so it is a smaller package.
4. If you are sending your ring back from Germany, Austria, or Switzerland, please ship it with DHL, FedEx, UPS or the Post and share the tracking ID-Number with us per e-mail at office@mydiamondring.com. This way the package is automatically insured through My Diamond Ring. If you are sending it back from another country, please contact office@mydiamondring.com.
5. Our team will inform you by email when your ring has arrived to our office. This usually takes two working days (weekends and holidays excluded).
6. Once your ring has been resized and/or engraved, it will be shipped back to you. This usually only takes a few business days.

Yes, partially. The costs for the return shipping have to be covered by the customer. My Diamond Ring will cover the shipping costs back to your delivery address.

- Annual prong tightening (check of the claws),

- Annual polishing,

- Annual rhodium plating and cleaning.

No. This guarantee applies exclusively to engagement rings. Wedding bands do not benefit from it.

To get your ring serviced, please proceed with the following steps:

1. Contact us at office@mydiamondring.com to notify us about the services you require.
2. We will send you an address for the shipment.
3. Please make sure to package the ring securely to avoid any damage during shipment. You are more than welcome to send the ring in its small velvet box, so it is a smaller package.
4. If you are sending your ring back from Germany, Austria, or Switzerland, please ship it with DHL, FedEx, UPS, or the Post and share the tracking ID-Number with us per e-mail at office@mydiamondring.com. This way the package is automatically insured through My Diamond Ring. If you are sending it back from another country, please contact office@mydiamondring.com.
5. Our team will inform you by email when your ring has arrived to our office. This usually takes two working days (weekends and holidays excluded).
6. Once your ring has been serviced, it will be shipped back to you. This usually only takes a few business days.

Yes, partially. The costs for the return shipping have to be covered by the customer. My Diamond Ring will cover the shipping costs back to your delivery address.

Any certified diamond you have bought from us can be exchanged, forever, for its purchase price, for a larger diamond, as long as the exchanged diamond is undamaged and the new diamond is at least twice as expensive as the exchanged one. The diamond must be returned with its GIA certificate.

If you return a diamond without its original laboratory grading report, a € 150 charge will apply to replace the certificate.

To get your diamond exchanged for another one, please proceed with the following steps:

1. Contact us at office@mydiamondring.com to notify us about the diamond exchange.
2. We will review your request and will send you an address for the shipment.
3. Please make sure to package the ring securely to avoid any damage during shipment. You are more than welcome to send the ring in its small velvet box, so it is a smaller package.
4. If you are sending your ring back from Germany, Austria, or Switzerland, please ship it with DHL, FedEx, UPS, or the Post and share the tracking ID-Number with us per e-mail at office@mydiamondring.com. This way the package is automatically insured through My Diamond Ring. If you are sending it back from another country, please contact office@mydiamondring.com.
5. Our team will inform you by email when your ring has arrived to our office. This usually takes two working days (weekends and holidays excluded).
6. Upon arrival, we will duly inspect the diamond and its GIA certificate and will deduct its purchase price from the larger diamond you wish to buy in order to issue a new invoice.
7. Once the price difference has been paid, we will exchange your diamond and ship the ring back to you. This can take up to 15 days after your new diamond order has been placed.

Yes, partially. The costs for the return shipping have to be covered by the customer. My Diamond Ring will cover the shipping costs back to your delivery address.

We duly inspect all of our jewelry before shipping it to you. Hence, we guarantee that the delivered goods are free from defects at the time of delivery. If you have the feeling that there is a defect (for example an indentation or a scratch), we will repair the item immediately, at no cost.

If your order needs a service that is not covered by the “Lifetime My Diamond Ring Guarantee” (for example, if your ring lost a sidestone), write to office@mydiamondring.com and we will come back with a quote for its repair.

To have your jewelry repaired, please proceed with the following steps:

1. Contact us at office@mydiamondring.com to notify us about the services you require.
2. We will send you an address for the shipment and a quote for its repair.
3. Please make sure to package your jewelry securely to avoid any damage during shipment. We highly recommend packing it in the small velvet box your piece of jewelry came with.
4. If you are sending your jewelry back from Germany, Austria, or Switzerland, please ship it with DHL, FedEx, UPS, or the Post and share the tracking ID-Number with us per e-mail at office@mydiamondring.com. This way the package is automatically insured through My Diamond Ring.If you are sending it back from another country, please contact office@mydiamondring.com.
5. Our team will inform you by email when your item has arrived to our office. This usually takes two working days (weekends and holidays excluded).
6. Once your payment has been received and your item repaired, it will be shipped back to you. This usually only takes a few business days.

If your item suffered from a manufacturing defect, My Diamond Ring will cover all shipping costs.

For other repairs, the costs for the return shipping have to be covered by the customer. My Diamond Ring will cover the shipping costs back to your delivery address.

All of our rings are designed in our Viennese Atelier. If you wish to get a custom design, write us on office@mydiamondring.com and we will establish a quote.

Our engagement rings are handmade by experienced goldsmiths in Austria and Belgium.

Yes. If you have a different design in mind or would like to make an adaptation to one of our existing designs, we're happy to help you create an individualized design at an additional cost (starting at € 200-). The delivery date and the additional cost may vary depending on the complexity of your design. If you wish to get a custom design, please contact us at office@mydiamondring.com.

Please note that rings you have customised or rings with exclusive designs are excluded from our 30-day return policy.

Yes. We offer natural, certified, conflict-free diamonds only.

Yes. All of our diamonds are conflict-free and traded in accordance with the International Kimberley Process.

For more information, please visit www.kimberleyprocess.com

Yes. Each diamond detail page displays only real images and videos so you can truly see a magnified close-up of each stone. Unlike other businesses, we never display any placeholder image or video.

All the diamonds we offer that are above 0.25 ct are certified by GIA (Gemological Institute of America). The GIA reference code is engraved on the side of the diamond, which can only be viewed under a microscope. GIA does not issue certificates for smaller diamonds.

Yes. The GIA (Gemological Institute of America) is the oldest and most renowned diamond grading laboratory, which is why My Diamond Ring works with GIA exclusively.

Yes. Each diamond detail page comes with a “GIA certification” button which will lead you to the actual GIA certificate of the diamond you are looking at.

The quality of the central stone can vary. The central diamond is chosen by you. You are free to choose whichever quality fits your taste and budget.

As for the smaller diamonds, used in the shank, around the central stone, or in our wedding bands collection, we use G-SI quality, which means the stones are white and free of visible inclusions.

The GIA reference number is engraved on the side of the diamond and is forgery-proof. It must be identical to the number stated on the certificate which will be shipped with your order.

No. All of our settings are to be bought with one of our diamonds.

No. All of our diamonds are to be bought with one of our engagement rings.

If the diamond you have selected is no longer available, we will find a replacement stone that has exactly the same (or better) quality for the same price.

No, it is not possible to combine discount codes. You can only use one discount code during check-out.

Engagement rings are shipped in high-end packaging containing a small velvet ring box, a velvet travel ring pouch, and the GIA certificate of your diamond. Overall, your package has the size of an unbranded shoebox so no one would assume it carries high-value items.

For wedding bands, your order is shipped alongside a small light grey cover box, a small velvet jewelry box, and a velvet travel jewelry pouch.

Yes, subscribe to our newsletter to get a € 100 discount code for your engagement ring.

Yes, we usually offer two different discount codes. We offer a discount of € 50 for plain wedding bands and € 100 for diamond wedding bands, for returning customers. Only one discount code can be used per customer. To receive your personalised code, please contact us at office@mydiamondring.com.

In this case, we offer a discount of € 100 per customer.

For a personalised discount code for wedding bands, you can contact us at office@mydiamondring.com with a brief mention of the model of the wedding bands you want and we will send you a personalised discount code.

We offer various payment options (including prepaid cash, bank transfer, credit card, Paypal, or direct debit.) The payment method you can actually use is shown during checkout.

Generally, we don’t offer instalment payments. In special cases, we do make an exception but it depends on various factors. Please send an email to office@mydiamondring.com to find out more information.

Please double-check if the code you have entered applies to the products you're about to purchase. Sometimes a code can only be used for a certain type of product (e.g. only for engagement rings).

In case issues when entering the discount code continue, please send our team an email to office@mydiamondring.com. Our team will check what the issue is and will help you.