You will reach us from Monday to Friday, 10am to 6pm via email to office@mydiamondring.com and telephone (0800 9003400 free of charge for Germany and Austria, 0800 900340 free of charge for Switzerland, +431533900727 for international calls).

Additionally, you may ask any questions via our live chat (just click the messaging button in the lower right corner of the website) or our social media.

By the way: If you'd like to get a closer look on one or more of our designs, don't hesitate to ask for additional photos or videos of the ring. If you'd like to try on a certain ring, we are happy to send a 3D-printed model to you.

All the orders are shipped via FedEx, rate "International Economy".

Yes. Insurance costs are included in the price. My Diamond Ring always insures and registers all shipped items for their full value during transit.

Depending on the production schedule of your item, your order will be delivered within 7 to 10 working days, unless a different delivery time is specified in the order. Public holidays extend the delivery time and lead to a postponement of delivery by two working days following the holiday.

If you have purchased one of our engagement ring models with a 1,20 ct central diamond or higher, your order is considered to be a special order. Shipping time will be communicated to you via email.

Yes.

If you are not satisfied with your purchase, you may return it in its original, unworn condition within 30 days of receiving your purchase. You will receive a full refund of all costs. The shipping costs for returns are to be borne by you.

If the ring has an engraving made to your request, we may still return your ring within 30 days. You will be refunded in full but we will charge you a lump sum of EUR 50.00 for the removal of the engraving.

Please note that special orders are not eligible for 100% money-back refund. You may return the diamond for which you will be refunded in full. However, the cost of the ring shank will not be refunded to you. Any engagement ring purchased with a 1,20 ct central diamond or higher is considered to be a special order.

No. If you would like to return an order to us, the costs for shipping are to be borne by you.

In any case, My Diamond Ring will cover the costs for shipping from us to you.

To return one of our products, please follow the following steps:

1. Contact our customer service department, at office@mydiamondring.com and let us know in your email that you wish to return your purchase. This will act as a clear cancellation notice. This step is mandatory before sending the ring back to us.
2. Follwing this first step, you must organize the transport of the ring to us. You are welcome to buy directly from us a Fedex mailing stamp/label, which will be sent to you via email.
3. Take your order and the label to the nearest FedEx location and mail it back to us at the address stated above, in the "Contact us" section.
4. Your order should arrive in our office within two working days (weekends and holidays excluded).
5. All refunds will be processed within 14 days from the date on which your email has been received. All refunds will be processed in the form of the original purchase method, unless otherwise agreed with you.

Yes. We duly inspect all of our jewellery before shipping it to you. Hence, we guarantee that the delivered goods are free from defects at the time of delivery.

The lifetime "My Diamond Ring Guarantee" includes the following benefits, for free, for life!

- prong tightening once a year;
- re-polishing once a year;
- rhodium plating and cleaning once a year;
- resizing once. For more information, please read our Free Resizing & Engraving section below.
- exchange. For more information on exchanges, please read our Lifetime Upgrade section below.

You can mail us back your ring for evaluation. Upon arrival, it will be duly inspected and we will determine the service in need to be done. Should charges apply for the repairs, you will be notified prior to any work being done to service it.

To benefit from the "My Diamond Ring’s Guarantee" or to send us your ring back for evaluation, please follow the following steps:

1. Contact our customer service department, at office@mydiamondring.com and let us know in your email that you wish to benefit from our "My Diamond Ring’s Guarantee" or get your ring evaluated for repair. This step is mandatory before sending the ring back to us.
2. Take your order and the label to the nearest FedEx location and mail it back to us at the address stated above, in the "Contact us" section.
3. Your order should arrive in our office within two working days (weekends and holidays excluded).
4. We will then take care of your ring and ship it back to you.

My Diamond Ring will cover the costs for shipping from us to you. However, the costs for shipping from you to us (in case of returns or services) are to be borne by you.

My Diamond Ring offers one free engraving on all of its engagement rings and wedding bands. Engravings can be a combination of any letter or number up to 20 characters in length and is available in bold or corsivo.

To get your ring resized or engraved, please follow the following steps:

1. Contact our customer service department, at office@mydiamondring.com and let us know in your email that you wish to get your ring resized and/or engraved. Please indicate in which size you wish the ring to get resized and/or which engraving you wish to have.
2. You must then organize the transport of the ring to us. You are welcome to buy directly from us a Fedex mailing stamp/label, which will be sent to you via email.
3. Take your order and the label to the nearest FedEx location and mail it back to us at the address stated above, in the "Contact us" section
4. Your order should arrive in our office within two working days (weekends and holidays excluded).
5. As soon as we have resized your ring and/or engraved it, we will ship it back to you for free.

Any diamond you have bought from us can be exchanged, forever, for its purchase price, for a larger diamond, as long as the exchanged diamond is undamaged and the new diamond is at least twice as expensive as the exchanged one.

If you return a diamond without its original laboratory grading report, a 150 euro charge will apply to replace the certificate.

Yes. All of our diamonds are conflict-free, in compliance with the Kimberlee Agreement

No. We work exclusively with natural, untreated certified diamonds.

Daily.

The central diamond is chosen by you. You are free to choose whichever quality fits your taste and budget. As for the smaller diamonds, used in the shank or around the central stone, we are proud to be using G-SI quality.

Yes. We are a third generation of jewellery designers and producers. Our engagement rings have been designed in house, in our Viennese atelier.

Our engagement rings are produced in Austria, with the utmost care by our experienced goldsmiths.

Yes. We have plenty. Please read our Diamond Guide. You will get tips on how to maximize your budget with the maximum effect, and much more!

Yes. Please take our "Find her Style" test to find out your partner´s taste in engagement rings. We have created this test with a team of profiling experts and constantly improve the accuracy of the answers in order to make sure that getting the “wrong ring” is a thing of the past!

Yes. We display all of our models with a central diamond ranging from 0.25 carat to 1 carat but we sell diamonds above 1 carat as well. If you buy a diamond bigger than 1 carat, we will create the model you like so that it can accommodate the diamond you chose.

Our diamond inventory gets updated on a daily basis to remove the diamonds that have been bought by other customers. You may have selected a diamond which had actually already been bought by someone else.

That is why, when you click on the button "ORDER NOW WITH OBLIGATION TO PAY" you only submit a binding purchase offer for the goods you have selected in the shopping cart. At this point, you will receive a first automatically generated email confirming that we have received your PURCHASE OFFER.

Your purchase offer then needs to be accepted by us for the contract to be concluded. The acceptance of the purchase offer is made by an additional email, in which the acceptance of your purchase is expressly confirmed.

If your purchase offer is not accepted, My Diamond Ring will automatically recommend you an alternative diamond, with similar characteristics and in the same price range.

No. All of our diamonds are to be bought with one of our engagement rings.

No. All of our ring settings are to be bought with one of the diamonds available on our website.

We offer various payment options (including prepaid cash, bank transfer, cash on delivery, credit card, Paypal or direct debit.) The payment method you can actually use is shown in the online shop.

Sometimes. It depends on the payment provider you are going with at checkout.

No.