• As soon as your ring has been crafted and controlled for highest quality by our expert team, it will be shipped to you.
• Shipping costs are included in the price of your ring.
• To make sure your order arrives safely, every parcel is insured until the time of delivery.

Your order will be shipped in the high-quality My Diamond Ring shipping box, which includes

• Your ring in a high-quality ring box
• My Diamond Ring certificate
• GIA diamond certificate (What's that?)
• Velvet pouch for storing your ring (for all configurator rings)
• polishing cloth (for all configurator rings)

• Within Austria, we will ship your order via EMS shipping (arrival on next day)
• Outside of Austria, we will ship using FedEx, using the tariff International Economy

• Your ring will arrive 1-3 days after shipping
• If you would like your ring to arrive on a set date, please contact us.

• If you would like to change the delivery location after placing your order, please contact us.
• For engagements, you may consider sending your ring to a close friend or relative – don't let the postman spoil the surprise!

• My Diamond Ring offers a 30 day return right with 100% money back guarantee. (A fee of 50€ will be charged in case your ring carries an engraving)
• We kindly ask you to cover the costs for shipping from you to us.
• My Diamond Ring will cover the shipping costs from us to you.

Please send your returns to:

My Diamond Ring by Schullin
Kohlmarkt 7
A - 1010 Wien

We are happy to answer any of your questions. Please contact us via

• Toll-free numbers: 0800 9003400 (Germany & Austria), 0800 900340 (Switzerland)
• International: +431533900727
• E-Mail to office@mydiamondring.com
• Social Media (Facebook or Instagram)
• Live Chat at mydiamondring.com

• Discover the collections and create your personalized diamond ring
• Discover the Fine Jewelry collection
• Tutorial: How to create your personalized diamond ring in 3 steps
• This is how to make the most of your diamond ring budget
• Tutorial: How to choose a diamond